Privacy policy

At AURAVIA, your privacy is treated with the same care and intention as our products. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.

Information We Collect

When you interact with our store, we may collect the following types of information:

Personal Information

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment details (processed securely via third-party providers)

Device & Usage Information

• IP address

• Browser type and device information

• Pages visited, time spent, and interactions on our site

How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Communicate with you regarding your purchase or inquiries

• Provide customer support

• Improve our website experience and performance

• Send occasional updates, offers, or marketing communications (only if you opt in)

Sharing Your Information

We only share your data with trusted third parties necessary to operate our business, such as:

• Payment processors

• Shipping and logistics partners

• Analytics and website optimization tools

We do not sell or rent your personal information to third parties.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These help us:

• Remember your preferences

• Understand user behavior

• Improve site functionality

You can manage or disable cookies through your browser settings at any time.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

Your Rights 

You have the right to:

• Access the personal information we hold about you

• Request corrections or updates

• Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

Data Security

We implement appropriate security measures to protect your personal information, including encryption and secure servers. While no method of transmission is 100% secure, we take all reasonable steps to safeguard your data.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies separately.

Children’s Privacy

Our services are not intended for individuals under the age of majority in their province or territory. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date.