Shipping policy

At AURAVIA, we are committed to delivering your order with care, efficiency, and reliability. Every detail of our process is designed to ensure your experience reflects the quality of our products.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been prepared and dispatched, you will receive a confirmation email with tracking information.

Shipping Time 

Estimated delivery times within Canada are:

• Standard Shipping: 6–10 business days

Please note that delivery times may vary slightly depending on your location and external factors such as weather conditions or carrier delays.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected delivery method.
We may occasionally offer complimentary shipping promotions, which will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, allowing you to follow your package in real time.

Address Accuracy

Please ensure that all shipping information is entered correctly at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 5 days of delivery. Our team will work with you promptly to resolve the issue.