Refund policy

At AURAVIA, we are committed to delivering premium quality products and a refined customer experience. To maintain simplicity and clarity in our operations, all sale items are considered final purchase and are non-refundable.

Final Sale Policy

All sale items are sold as final purchase and are non-refundable. We do not offer traditional returns, refunds, or exchanges for change of mind or incorrect selection.

We encourage customers to review product details carefully before completing their order.

Damaged or Defective Items

If your item arrives damaged or faulty, please contact us within 5 days of delivery with clear photos of the issue. We will arrange a replacement or full refund at no additional cost.

Exchanges

At this time, we do not offer direct exchanges. If you wish to replace an item, we recommend returning the original product and placing a new order.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return once opened or used.